This morning the family had a boardroom bedroom meeting to decide where to eat breakfast. Hubby wanted to eat at Masuki in Manila; Patchy supported him. I, on the other hand, resisted.
“I don’t feel like going to the old, dingy place today.”
VGood wanted KFC chicken. All three of us chorused: “NO!” I told VGood that if she continues to eat chicken one more day, she will start growing feathers. She was thoughtful, maybe she imagined herself looking like a hen!
I suggested Max’s power breakfast; besides, there’s a Max’s nearby. But then again, I remembered some not-so-nice review I read about this branch so I retracted my suggestion. Husband suggested Gloria Maris dimsum kitchen. I started to salivate, thinking of the congee, dimsum and bicho. But the 2 girls were quick to disagree. Again, husband suggested several options: Causeway? Wan Chai? David’s Teahouse? (Can you spot the common denominator among his suggestions?)
With each one came the “wrong answer” buzzer. *thumbs down*
Husband was silent for a while, then firmly declared: “Enough discussions. I’m deciding where we eat. Wala nang kokontra (no one contradicts). We eat at Heaven ‘N Eggs.”
We got to Heaven ‘N Eggs-Tomas Morato branch at around 10 am already. (The meeting took soooo long!) Having eaten here several times before, I was worried we’d have to wait long to be seated as Sunday breakfasts are usually busy. I was saying in the car: “Plan B will be Gloria Maris then”, to which husband pleasantly smiled.
I was surprised to find several tables actually waiting for us and others to fill. Husband and I were even more surprised to find a new menu – just a huge board with the items listed on both sides. We were informed by the food attendant that changes were made last Monday. Apparently, the menu has been updated to include only the best-selling items. Good point on that one. Or, so I thought.
Since we were dining with 2 kids (Nate doesn’t count – he’s barely 2-teeth old), we first looked for the Kid’s Menu. It’s been taken out, we were told. Okay.
So we ordered: the usual 2 sets Chicken Steak (hubby’s fave) with creamy sauce and scrambled eggs, mashed potatoes, fries (redundant, I know!), and pancakes on the side*(Php155.00 each); pizza omelet (Php175.00); a stack of 5 pancakes (Php90.00); and coffee (Php59.00).Â (Prices do not include 12% VAT and 6% service charge.)
Chicken Steak with creamy sauce in its original state, circa December 2006
*To our disappointment, we were informed that the meals do not come anymore with fries and pancakes on the side. These will have to be ordered separately. “But the prices for the meals are the same?” we asked. The attendant confirmed and just shrugged. Okay. Maybe the chicken will be bigger, we speculated.
While waiting for the food, I began to feel hot despite being seated directly in front of the A/C unit (a strategic place, so we thought). Boy, it was hot inside the place, even if all 3 huge A/C units were running. Husband got nosy and walked over to the A/C to peek at the filter. “It’s so dirty!” he whispered, then added: “This place should be called Hell ‘N Eggs!”
We asked for the electric fan to be turned on. The staff fumbled for a few minutes to plug it. Finally she found a plug, turned the fan on, but it won’t rotate. So it was another table (which apparently complained about the heat too) that got the benefit of the fan. *sigh*
The food came. Loved the pizza omelet (in fairness!). The kids loved the pancakes (which seem to have shrunk) and, of course, ate just that! The chicken steaks were bad though. Instead of the creamy sauce we’ve come to love, the steaks came with brown gravy that was way toooo salty! The chicken was greasy, and the oil did not smell fresh. (Hubby is always particular with the oil used for frying his food.)
Overall, the experience was not good. The service was still slow just as before, even if it wasn’t a full house today and the staff, in fairness to them, were trying really hard to work faster. I noticed several tables having to follow-up on their orders.
The menu changes were not for the better, in my opinion. If they take out some items which used to come with an order, they should have at least reduced the prices a bit.
Finally, with the sweltering Manila summer heat, nobody needs to be sweating inside an air-conditioned place. If you own a restaurant, some folks (at least my family) will appreciate well-maintained air-conditioning units.
Being the good customers that we are, we told the food attendant all our complaints before we left. She apologized and said she will inform the manager. I hope she does, and they do something. It will benefit future customers. Count us out.